Terms of service

TERMS AND CONDITIONS
B2C ONLINE STORE

Last updated: 22 August 2026

A. TERMS AND CONDITIONS

1. SELLER, SCOPE AND CONTRACT LANGUAGES

1.1. The seller and contractual partner is:

WELAB BIOTECH GmbH
Goldschmiedgasse 6/15
1010 Vienna
Austria

Company register number: FN 661513p
Company register court: Commercial Court of Vienna
VAT ID: ATU82897037
Telephone: +43 664 99719059
Email: info@welabbiotech.com
Website: https://welabbiotech.com

1.2. These Terms and Conditions apply to contracts for the purchase and delivery of goods concluded through https://welabbiotech.com between WELAB BIOTECH GmbH and consumers.

A consumer is any natural person who enters into a transaction for purposes that are predominantly outside their trade, business or profession, in accordance with Section 1 of the Austrian Consumer Protection Act (KSchG).

1.3. These Terms and Conditions apply both to one-time purchases and, where expressly offered, to automatically renewing subscriptions and recurring deliveries.

The additional provisions in Section 5 and the Subscription and Cancellation Policy apply to subscriptions and recurring deliveries.

1.4. Contracts may be concluded in German or English. The version displayed to the customer during the ordering process applies to the respective order.

1.5. For a one-time purchase, the Terms and Conditions applicable to the order are those in force when the order is submitted.

For a subscription, the Terms and Conditions and subscription conditions accepted when the subscription is concluded continue to apply for the duration of the subscription unless a later change is expressly agreed with the customer or is required by mandatory law.

1. CUSTOMER ACCOUNT

2.1. Customers may place an order with or without creating a customer account.

2.2. When creating an account or placing an order, the customer must provide complete and accurate information. The customer is responsible for keeping their account, contact and delivery information up to date.

1. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

3.1. Product descriptions and prices displayed in the online store do not constitute binding offers by the seller. They invite the customer to submit a binding offer to purchase the selected goods.

3.2. The customer may select products, add them to the shopping cart, enter the required contact and delivery information, select an available delivery and payment method, and review and correct the order before submitting it.

3.3. By clicking the button labelled “Pay now”, “Order with obligation to pay” or another equally clear wording indicating an obligation to pay, the customer submits a binding offer to purchase the goods contained in the shopping cart.

3.4. After the order has been received, the seller sends an automated order receipt confirmation to the email address provided by the customer. Unless it expressly states that the order has been accepted, this automated receipt confirmation merely confirms receipt of the order and does not itself constitute acceptance.

3.5. The contract is concluded when the seller accepts the customer’s offer by one of the following means:

– sending an express order acceptance or order confirmation by email;
– dispatching the goods and sending a shipping confirmation; or
– where provided for by the selected payment method, requesting or processing payment.

If more than one of these events occurs, the contract is concluded at the earliest applicable time.

3.6. If an order cannot be accepted, the seller will inform the customer and refund any payment already received without undue delay.

3.7. The seller stores the order information in accordance with applicable legal retention requirements. The customer receives the order information and the applicable contractual documents, including these Terms and Conditions and the withdrawal information, by email or another durable medium.

Where a customer account has been created, order information may also be available through that account.

3.8. The customer must ensure that the email address provided for the order is correct and capable of receiving emails from the seller and the payment and delivery service providers involved in the order.

3.9. A subscription contract is concluded in accordance with Section 3.5 when the seller accepts the initial subscription order.

Subsequent recurring orders are generated automatically in accordance with the subscription interval agreed at checkout and do not require the customer to submit a new order for each recurring delivery.

1. PRICES, SHIPPING COSTS, PAYMENT AND INVOICES

4.1. Unless otherwise stated, all prices are displayed in euros and include the applicable statutory value-added tax.

4.2. Shipping costs are not included in the product price unless expressly stated otherwise. The applicable shipping costs are displayed before the customer submits the order and are shown in the order confirmation.

4.3. The payment methods available to a customer depend on the delivery country, currency and eligibility requirements of the relevant payment provider. The methods currently available may include:

– credit and debit cards;
– Apple Pay;
– Google Pay;
– Shop Pay;
– Klarna, including eligible immediate payment, payment by invoice or instalment options;
– EPS;
– Bancontact; and
– PayPal.

The payment methods actually available for a particular order are displayed during checkout.

4.4. Payments are processed in accordance with the conditions of the selected payment provider. Payment providers may carry out identity, fraud prevention or creditworthiness checks where permitted by law.

4.5. Following conclusion of the contract, the seller provides the customer with an electronic invoice.

For subscriptions, an electronic invoice is also provided for each recurring order. Invoices may be sent by email and/or made available for download through the order status page. The customer agrees to receive invoices electronically.

4.6. Not all payment methods listed in Section 4.3 support automatic recurring payments. Subscriptions can be purchased only using the payment methods displayed as available for subscriptions during checkout.

1. SUBSCRIPTIONS AND RECURRING DELIVERIES

5.1. Selected products may be offered either as a one-time purchase or as an automatically renewing subscription.

The available purchase options and the applicable subscription conditions are displayed on the relevant product page and during checkout before the order is submitted.

5.2. The subscription is concluded for an indefinite period.

Under the currently offered subscription option, the subscribed product is delivered and charged every 30 days until the subscription is cancelled.

5.3. The first subscription order is charged when the subscription is placed.

By completing the subscription order, the customer authorises WELAB BIOTECH GmbH and its payment service providers to charge the selected payment method automatically for each subsequent recurring order.

Each recurring order is processed and dispatched only after the corresponding payment has been successfully authorised.

5.4. A subscription discount of 5% applies to the regular product price from the first subscription order.

The subscription discount cannot be combined with other promotional or referral discounts unless expressly stated otherwise.

5.5. The applicable product price, discount, shipping costs, taxes and total amount charged for each 30-day subscription period are displayed before the subscription is confirmed.

Unless expressly stated otherwise, shipping costs apply separately to each recurring delivery.

5.6. The subscription interval, discount and recurring amount agreed at checkout apply to the active subscription.

They may be changed only at the customer’s request, with the customer’s express agreement or where a change is required by mandatory law. Any proposed change will be communicated to the customer in advance.

5.7. The subscription has no minimum term and requires no minimum number of deliveries.

The customer may cancel the subscription at any time without giving a reason and without paying a cancellation fee.

The subscription may be cancelled through the customer subscription portal or by email to info@welabbiotech.com.

To prevent the next recurring charge, the cancellation must be submitted through the customer portal or received by the seller before the next payment is processed.

5.8. Subject to the functions enabled in the customer portal, the customer may:

– pause and resume the subscription;
– skip an upcoming delivery and payment;
– update the delivery address;
– update the payment method; or
– cancel the subscription.

5.9. Cancellation stops all future recurring payments and deliveries. It does not automatically cancel an order for which payment has already been processed.

If such an order has not yet been fulfilled, the customer may contact the seller immediately and request its cancellation. The seller will cancel the order where reasonably possible.

Already processed or dispatched orders remain subject to the Return and Refund Policy, the withdrawal information in Section B and the customer’s applicable statutory rights.

5.10. If a recurring payment fails, the payment provider may make further payment attempts.

The seller may pause or cancel the subscription if payment cannot be successfully collected. No recurring order will be dispatched without successful payment authorisation.

5.11. If the subscribed product becomes temporarily unavailable, the affected delivery may be postponed or skipped. The customer will be informed accordingly.

If payment has already been collected for an order that cannot be fulfilled, the amount paid will be refunded unless the customer expressly agrees to another solution.

The seller may terminate a subscription if the product is permanently discontinued, recurring payments repeatedly fail, the subscription is used fraudulently, or continuation becomes impossible for legal, technical or operational reasons.

The customer will be informed of the termination. Any payment already collected for an order that will not be fulfilled will be refunded.

5.12. Further information is provided in the Subscription and Cancellation Policy displayed in the online store and linked during checkout.

Mandatory statutory consumer rights, including the statutory right of withdrawal, remain unaffected.

1. DELIVERY

6.1. Delivery is available only to the countries and regions offered in the online store and selectable during checkout.

6.2. Goods are delivered to the delivery address provided by the customer using one of the delivery methods offered during checkout.

6.3. The applicable delivery estimate is displayed in the online store or during checkout.

For one-time purchases, unless another delivery period has been expressly stated and agreed, delivery will take place no later than 30 days after conclusion of the contract.

For recurring subscription orders, the stated delivery period begins when the respective recurring order is created and its payment has been successfully authorised.

6.4. The risk of accidental loss of or damage to the goods passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer who is not the carrier.

If the consumer independently commissions a carrier that was not offered by the seller, the risk passes when the goods are handed over to that carrier.

6.5. If delivery is delayed by events outside the seller’s reasonable control, the delivery period will be extended for the duration of the impediment. The seller will inform the customer as soon as reasonably possible.

The customer’s mandatory legal rights, including the right to set an appropriate additional delivery period or withdraw from the contract where legally permitted, remain unaffected.

6.6. If additional delivery costs arise because the customer supplied an incorrect or incomplete address, the customer may be required to reimburse those costs where the customer is responsible for the error. Mandatory consumer rights remain unaffected.

1. RETENTION OF TITLE

7.1. The goods remain the property of WELAB BIOTECH GmbH until the purchase price and any applicable shipping costs have been paid in full.

1. STATUTORY GUARANTEE AND DEFECTIVE GOODS

8.1. The statutory guarantee and conformity rights applicable to consumers remain fully applicable.

8.2. For complaints concerning defective, damaged or incorrectly delivered goods, customers may contact:

info@welabbiotech.com

Contacting the seller in advance is recommended to enable efficient handling but is not a condition for exercising statutory rights.

8.3. Where the seller requests the return of defective or incorrectly delivered goods, the seller bears the necessary return shipping costs and the risk of the return shipment.

8.4. Customers are requested to report visible transport damage to the delivery provider and to inform the seller. Failure to do so does not affect the customer’s statutory guarantee or other legal rights.

1. LIABILITY

9.1. The seller has unlimited liability for damage caused intentionally or through gross negligence, for death or personal injury, under mandatory product liability law, and in all other cases where liability cannot legally be limited or excluded.

9.2. In cases of slight negligence, the seller is liable only for a breach of an essential contractual obligation whose fulfilment is necessary for the proper performance of the contract and on which the customer may normally rely.

In such cases, liability is limited to the loss that was typical and reasonably foreseeable when the contract was concluded.

9.3. Nothing in these Terms and Conditions limits the customer’s mandatory statutory consumer rights.

1. APPLICABLE LAW

10.1. Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

10.2. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection granted by the law of the country in which they have their habitual residence.

1. ALTERNATIVE DISPUTE RESOLUTION

11.1. WELAB BIOTECH GmbH is neither legally required nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

11.2. This does not affect any obligation to provide information about a competent alternative dispute resolution body in the event of a specific unresolved consumer dispute.

B. WITHDRAWAL INFORMATION

RIGHT OF WITHDRAWAL

Subject to the exceptions set out below, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which:

– in the case of a one-time purchase, you or a third party designated by you who is not the carrier takes physical possession of the goods, or of the last item where multiple items forming one order are delivered separately; or

– in the case of a subscription involving the regular delivery of goods, you or a third party designated by you who is not the carrier takes physical possession of the first item delivered under the subscription.

Cancelling a subscription under Section 5 and exercising the statutory right of withdrawal are separate matters.

A subscription may be cancelled at any time in accordance with Section 5. Exercising the statutory right of withdrawal within the applicable withdrawal period terminates the subscription contract and the obligations of both parties under that contract.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement, for example by letter or email:

WELAB BIOTECH GmbH
Goldschmiedgasse 6/15
1010 Vienna
Austria

Telephone: +43 664 99719059
Email: info@welabbiotech.com

You may use the model withdrawal form below, but its use is not mandatory.

You may also exercise your right of withdrawal using the online withdrawal function available at:

https://welabbiotech.com/pages/widerruf

If you use the online function, we will immediately send you an acknowledgement on a durable medium, such as email, containing the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to submit your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.

We are not required to reimburse any additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from the contract.

We will use the same payment method that you used for the original transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first.

If you withdraw from a subscription contract within the applicable withdrawal period, the subscription will be terminated and no further recurring payments or deliveries will be made.

RETURNING THE GOODS

You must return or hand over the goods without undue delay and no later than 14 days after the day on which you inform us of your withdrawal.

Returns must be sent to:

WELAB BIOTECH GmbH
Goldschmiedgasse 6/15
1010 Vienna
Austria

The deadline is met if you send the goods before the 14-day return period has expired.

You bear the direct cost of returning the goods.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

SEALED HYGIENE PRODUCTS

The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once their hygiene seal has been removed after delivery.

For sealed cosmetic products, this exception applies only if the product’s hygiene seal has been broken or removed and the product is consequently no longer suitable for return for genuine health protection or hygiene reasons.

Opening the shipping packaging alone does not remove the right of withdrawal where the product’s hygiene seal remains intact.

This exception does not affect statutory rights relating to defective, damaged or incorrectly delivered goods.

C. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:

WELAB BIOTECH GmbH
Goldschmiedgasse 6/15
1010 Vienna
Austria
Email: info@welabbiotech.com

I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods / subscription for the regular delivery of the following goods:

Ordered on/received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

Delete as appropriate.