Shipping policy

SHIPPING POLICY

Last updated: 22 August 2026

1. Scope and Order Processing

This Shipping Policy applies to orders placed through www.welabbiotech.com.

Orders are usually processed within 1–3 business days after payment has been authorised or confirmed. Business days are Monday to Friday, excluding Austrian public holidays.

Processing time does not include delivery time.

We currently deliver only to European Union countries that are available for selection at checkout. If a destination cannot be selected at checkout, we are currently unable to accept an order for delivery to that destination.

1. Shipping Methods and Estimated Delivery Times

Orders are shipped using established parcel delivery services. The available shipping method will be displayed at checkout.

Estimated delivery times after dispatch are:

– Austria and Germany: 2–4 business days
– Other EU countries: 3–7 business days

The total estimated delivery time consists of the order processing time plus the applicable delivery time.

These delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed. Delays may occur due to circumstances beyond our reasonable control, including severe weather, peak delivery periods or disruptions affecting the carrier.

Unless otherwise expressly agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the contract.

Your mandatory statutory rights in the event of delayed delivery remain unaffected.

1. Shipping Costs

Shipping costs are calculated based on the delivery destination and order details. The applicable shipping costs will be clearly displayed at checkout before you submit your order.

Free shipping may be offered during promotional periods or for orders exceeding a specified minimum order value. Any applicable conditions will be displayed on our website or at checkout.

1. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send you a shipping confirmation by email.

Where tracking is provided by the carrier, the email will include a tracking number or link. Please note that tracking information may take some time to become available after dispatch.

1. Delayed, Lost or Damaged Shipments

If your order has not arrived within the stated estimated delivery period, please contact us at info@welabbiotech.com. We will investigate the shipment with the carrier.

We remain responsible for the loss of or damage to the goods during transport until the goods are delivered to you or to a third party designated by you, other than the carrier. This does not apply where you independently commission a carrier that was not offered by us.

If a shipment is confirmed as lost in transit, we will provide, at your choice, a replacement at no additional cost or a full refund.

If your parcel or its contents arrive damaged, please contact us as soon as reasonably possible and provide your order number and, where available, photographs of the damage. A delay in reporting damage does not affect your statutory rights.

1. Delivery Address and Failed Delivery

Please ensure that the delivery information submitted with your order is complete and accurate. If you notice an error, contact us as soon as possible. We will attempt to correct the address if the order has not yet been dispatched.

If a parcel is returned to us or must be sent again solely because of an incorrect or incomplete address supplied by the customer, or because delivery was unjustifiably refused, we may charge the reasonable and actually incurred costs of reshipping.

This does not apply where the delivery problem was caused by us or the carrier, or where the customer lawfully exercised a statutory right.

1. Contact

For questions concerning shipping or delivery, please contact:

WELAB BIOTECH GmbH
Goldschmiedgasse 6/15
1010 Vienna
Austria

Email: info@welabbiotech.com